Not available academic year 2024-2025

Module Code: MG5149

Micro-credential Overview 

The aim of this micro-credential is to enable current and aspirational entrepreneurial leaders to become knowledgeable and confident in leading through change in the ‘Experience Economy’ in a sustainable way. It was co-created through a partnership between experts in decent work and organisational growth and at the Discipline of Management in the J.E. Cairnes School of Economics at the University of Galway and Customer Service Excellence Ireland which has extensive experience in training for Customer experience.

Customer experience is at the heart of the relationship between a business and its customers, and can be a unique selling point as consumers seeking greater experiences in dealing with brands across all domains (Pine and Gilmore, 1999). However, it also reflects the relationship between employer and employees, and can come under strain during organisational change, such as in turnaround or rapid growth phases. Thus this micro-credential links the “internal customer experience” of employees to “external customer experience” in order to equip modern leadership with proficiency in how to lead through change.

Start Date

Academic Year 2024/25, Semester TBC

Mode of Study and Assessment

The mode of study for this Micro-credential is Blended (in-person and online). Assessment will be carried out on a continuous basis.

NFQ Level and ECTs

Level 8

5 ECTs

Application Process

From the 1st April, 2024 you can apply for any University of Galway Micro-credential through our Online Application Portal

When completing your application please make sure to apply under CPB13 (Business and Management CPD Undergrad) in the drop-down menu after selecting Standalone Module- Continuing Professional Development.

For this micro-credential, please copy and paste or type this into the text box under Module Name: MG5149

For more details, watch our tutorial on the Micro-credentials application process here

Course Fees


Entry Requirements 

Applicants must be over 21 years of age. 

Contact Information

If you have any queries please email: