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FAQs

If you have issues registering:

If you received the email, and have followed the registration instructions, but you are unable to register, please contact us including screenshots of the error messages, or notices that you may be receiving, as well as your name, ID number and date of birth, and the course (and year) from which you graduated (if applicable).

Documents unavailable on Parchment Digitary Services after registration. What should I do?

If you have followed the instructions in the email you received, and you have registered (if you are a current student - using your Campus Account credentials; if you are a graduate - using the same email address to which you received the invite to register) and cannot see your documents, please contact us for assistance. Please include your name, ID number and date of birth, and the course (and year) from which you graduated (if applicable).

Can I change my email address on Parchment Digitary Services?

If you have access to your documents on Parchment Digitary Services, through the original email to which the documents were shared, then you can add additional accounts/email accounts.

If you haven’t received the email from Parchment Digitary Services, please contact us. Please include your name, ID number and date of birth, and the course (and year) from which you graduated (if applicable).

Sharing documents through Parchment Digitary Services

From the documents page, which will be visible after login, click on the Share button next to the document you wish to share.

You can choose to have Parchment Digitary Services send an email to a person, specify for how long they can access the document, require them to have a PIN to access the document, or simply copy/paste the share link into a personal email that you yourself send to the recipient.

You can also send your document to a registered organisation on the Parchment Digitary Services network. If the organisation to which you want to send your document does not appear in the share dropdown menu, check with the organisation how they want to receive certified documents.

Parchment Digitary Services password issues

If you have forgotten your password:

If you have registered with Parchment Digitary Services, click “Can’t sign in?” Enter your email, check the captcha and click Submit. You will receive an email with a link to enable you to reset your password.
Please also check your spam/junk folder for the email.

If you have linked your account to your Social Media account, you will have to reset the password on that service.