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At University of Galway, we believe that the best learning takes place when you apply what you learn in a real world context. That's why many of our courses include work placements or community projects.
Inclusive Businesses
Duration
12 weeks
Next start date
September 2025
NFQ
Level 9
ECTS
5 Credits
Mode of Study
Online
Apply By
Aug 22, 2025, 5PM
Fee
€750
Overview
Make Your Business Truly Inclusive — Train Your Team in Communication Accessibility
Did you know that one million people in Ireland experience communication difficulties — and that 1 in 5 tourists may also face these challenges? For many, these difficulties are invisible. Without proper training, staff may miss the signs, leaving customers feeling frustrated or excluded.
If your business is customer-facing — whether it’s a café, hotel, shop, or restaurant — communication accessibility is not just good practice, it’s essential. This micro-credential course is designed specifically for business owners and managers in hospitality and retail who want to equip their teams with the tools to serve every customer with confidence and respect.
Led by Dr. Clare Carroll, speech and language therapist and lecturer at the University of Galway, this 12-week online course will give your staff:
- The knowledge to recognise communication difficulties
- Practical strategies to support inclusive communication
- The skills to assess and improve your business’s communication accessibility
You’ll also gain insights into how communication inclusion supports the World Health Organisation’s Sustainable Development Goal 11: building inclusive, welcoming communities for all. In today’s business landscape, aligning with sustainability and ESG (Environmental, Social, and Governance) values isn’t just the right thing to do — it’s good for your brand.
The course includes:
- Six live online classes
- Weekly flexible offline activities
- Guidance to develop a tailored Communication Accessibility Action Plan for your business
Create an environment where all customers feel welcome — and where your team is confident and prepared. Join this course and take the next step toward making your business inclusive for everyone.
Entry Requirements
Applicants must be over 21 years of age. A Level 8 undergraduate qualification is required. Applications can be considered using Recognition of Prior Learning.
What you will Learn
- Evaluate the concept, nature and purpose of communication accessibility.
- Understand different speech, language and communication difficulties.
- Understand the impact of speech, language and communication difficulties on people’s lives.
- Apply the knowledge and skills learned to develop a plan for communication accessibility in their context/business.
Course Outcomes
On successful completion of this micro-credential, you will receive credits as per the European Credit and Transfer System. These credits are recognised by the awarding institution as credits aligned to learning completed at postgraduate level 9.
Contact
If you have any questions about this course, please contact:
MicroCreds
Email: MicroCreds
How to Apply
From the 1st May 2025, you can apply for this micro-credential through our Online Application Portal.
Learn more about our application process.
Apply here: Online Application Portal
When completing your application please make sure to select the following categories:
College/Interest Type: Business, Management & Law
Academic Programme: Select your micro-credential from the drop-down list
Academic Term: Select the correct academic term Autumn 2025 (Semester 1) or Spring 2026 (Semester2)