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Courses
Courses
Choosing a course is one of the most important decisions you'll ever make! View our courses and see what our students and lecturers have to say about the courses you are interested in at the links below.
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University Life
University Life
Each year more than 4,000 choose University of Galway as their University of choice. Find out what life at University of Galway is all about here.
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About University of Galway
About University of Galway
Since 1845, University of Galway has been sharing the highest quality teaching and research with Ireland and the world. Find out what makes our University so special – from our distinguished history to the latest news and campus developments.
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Colleges & Schools
Colleges & Schools
University of Galway has earned international recognition as a research-led university with a commitment to top quality teaching across a range of key areas of expertise.
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Research & Innovation
Research & Innovation
University of Galway’s vibrant research community take on some of the most pressing challenges of our times.
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Business & Industry
Guiding Breakthrough Research at University of Galway
We explore and facilitate commercial opportunities for the research community at University of Galway, as well as facilitating industry partnership.
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Alumni & Friends
Alumni & Friends
There are 128,000 University of Galway alumni worldwide. Stay connected to your alumni community! Join our social networks and update your details online.
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Community Engagement
Community Engagement
At University of Galway, we believe that the best learning takes place when you apply what you learn in a real world context. That's why many of our courses include work placements or community projects.
IT Change Management
IT Change Management
Background
Formal IT Change Management was introduced at NUI Galway in early 2014 in line with the IT Strategy for the university. IT Change Management is an industry-standard process designed to ensure full visibility along with managed prioritisation & funding of IT change across the university so that benefits from change are maximised. At the heart of the process is the Request for Change Form – it prompts for relevant information, sufficient to allow a request to be adequately described in preparation for review. Before an RFC is submitted, the requestor and ISS discuss the change. ISS then completes the form and informs the requestor. Review is carried out by the Change Review Board (CRB), currently meeting monthly, see below. Feedback to requestors is provided at or shortly after the meeting. CRB activity based on the Change Pipeline (a list of all change requests and their current status) is reported on at the IT Planning & Priority committee meetings. This new committee (first meeting June 2014) has oversight of the process and has approved a number of large scale IT changes (programmes, each incorporating a number of projects), in accordance with the IT Strategy for the university.
IT Change Management diagram
IT Change Management diagram describes the change process visually for ISS customers. (Service Desk tickets for a specific IT issue or a request for e.g., software or a node connection remain separate to the IT Change Management process.)
Change Review Board meetings
The Change Review Board (membership is the Director & Deputy Director of ISS and the ISS Senior Management Team) meets monthly on the third Wednesday of each month. Inevitably this pattern will need to change from time to time so the date of the next meeting will be displayed on this page.
Date of next CRB meeting: Wednesday 12 December 2016.
Reporting
Reporting on the Change Pipeline will be provided here in the coming months as the process matures.
Queries & feedback
Please send any queries or feedback on this process to Sinéad Ní Fhaoláin (sinead.nifhaolain@nuigalway.ie), Head of Programme Office & Governance, Information Solutions & Services.
October 2015
