Helpdesk/ Report a Fault/ Service Requests

What type of requests should I log on PEMAC Assets?

• Carpentry
• Electrical
• Fire Prevention
• Fit-out services
• HVAC (Heating, Ventilation, Air Conditioning)
• Landscape and Grounds Maintenance
• Lift repairs
• Painting
• Pest Control
• Plumbing
• Signage

For operational reasons cleaning requests are not logged on Pemac Assets. Send an email with details of your request to buildingsandestates@universityofgalway.ie.

For Key Requests or Lock Changes please fill out this form. For any issues relating to Access Control, as this could be security / Health & Safety please contact Security on 091493333 to log the issue with our security staff. 

For Stewarding/Transportation (moving equipment / furniture) and WEEE Waste Requests please complete this form. 

For any other requests not listed above please contact buildingsandestates@universityofgalway.ie

Outsourced Buildings

Services in some buildings are outsourced to contractors, please contact their helpdesk as follows:

Apleona

Biomedical Sciences – Facilities & Services
Email service.irl@apleona.com  / copy noel.rodgers@universityofgalway.ie  

Lambe Institute - Facilities & Services
Email service.irl@apleona.com  / copy noel.rodgers@universityofgalway.ie 

Lifecourse – Facilities & Services
Email service.irl@apleona.com  / copy noel.rodgers@universityofgalway.ie 

Human Biology – Facilities & Services
Email service.irl@apleona.com  / copy noel.rodgers@universityofgalway.ie 

CCMI – Top Floor Orbsen - Facilities & Services
Email service.irl@apleona.com  / copy noel.rodgers@universityofgalway.ie 

Fire Safety Training and Information

• Fire Safety Awareness and Fire Marshal Training available at the link.
• Fire Alarm Disablement Permit - Form to be filled out when requesting the local disablement of fire alarm sensors in a particular area or building. 
• Fire Marshal Guidance
• Fire Safety at Christmas
• For Fire Safety information visit the Health & Safety Office.