QA419 Backup Policy

Back-up procedures, ensuring that both data and software are regularly and securely backed-up, are essential to protect against the loss of that data and software.

Information Solutions and Services take a daily incremental and a weekly backup of the UDS servers for the purpose of restoring a system in the event of a system failure. In the event of a disaster ISS will endeavour to restore user files but does not guarantee retrieval. The responsibility for backing up user files remains with the user.

If Information Solutions and Services' staff have occasion to deal with problems on staff desktop devices, ISS will not be responsible for any loss of data on the device resulting from any action undertaken as part of support work. Users are obliged to have backups of all of their files prior to any troubleshooting being undertaken by ISS staff.