Escalation Procedures


  • All support calls and queries should be logged with the Service Desk in the first instance

  • Support tickets are assigned (depending on their nature) to the appropriate group within Information Solutions and Services.

  • Support tickets are prioritised based on impact on the entire user population.
  • If you need to escalate an urgent, priority issue or are dissatisfied with the service that you have received from Information Solutions and Services, please contact
    Wesley Reilly,  Service Desk Manager (  Please provide details of the relevant support ticket.  If you believe that further escalation of the matter is required, please contact the Head of Operations, Conor McMahon (