Attendance & Punctuality

 Students are expected to attend all classes scheduled on the course timetable. This will ensure students gain the maximum benefits of the course.  

  • Students are expected in their classrooms 5 minutes before class begins.
  • Attendance by students is defined as attending the full designated tuition hours i.e. arriving more than 15 minutes late or leaving more than 15 minutes early means the student is marked absent for the class. 
  • Daily attendance records are kept for duration of course. o In the event that a student is unable to attend class, it is the duty of that student to notify their teacher of their absence.
  • Where a Non-EU student has 25% or more uncertified absence in the first six weeks of their programme, it is the duty of the English Language Centre to notify Immigrations services (GNIB and INIS). 
  • A letter of warning of expulsion is issued to students for non –attendance of 25% of course in the first six weeks of programme.



  • The English Language Centre is closed for the following national holidays in 2024: 5 February, 17 March, 29 March, 31 March, 6 May, 3 June, 5 August, 28 October.
  • English Language Centre closes for Christmas holidays 22 December 2023 until 3 January 2024. National holidays will be observed with no additional classes offered in compensation for classes missed.

Student Complaints Procedure

  • English Language Centre, University of Galway is committed to ensuring that students have a positive student experience. The University constantly monitors and evaluates its academic courses, administrative systems and student support services with a view to improving their quality. 
  • The purpose of the Student Complaints Procedure is to enable the English Language Centre, University of Galway in a clear, simple and fair manner to resolve, in a timely fashion, any legitimate complaints which students may have in relation to the provision of courses and services to them. 
  • Many formal and informal mechanisms exist within the University and in order to ensure that complaints are dealt with in an appropriate way students are urged to use the existing mechanisms available to them and where possible to resolve the matter in an informal way. 
  • Feedback forms are provided at the start and finish of our courses. We would greatly appreciate your feedback on all aspects of your stay with us towards improving the quality of our courses and related services. 
  • Please address your complaints directly with a member of our English Language Centre’s Student Services team or by emailing To make a formal complaint, please follow University of Galway’s official complaints procedure.


  • For police, ambulance, fire brigade and other emergency services dial 112. The local police station is located in Mill Street, Galway city centre and can be contact directly on 091 538000. 
  • For emergency medical help, the Health Unit on campus is open Monday – Friday during the academic term 9:15-12:30 and 2:30-4:30. Weekend emergency help is provided through Citydoc in Bon Secours Hospital, telephone 091 758008. 
  • For all other emergencies, please phone English Language Centre’s direct line on 087 9726033 outside office hours.

Class Size

The maximum number of students in any of our classes is 15. For a class to run, the minimum number of students required is 5. English Language Centre reserves the right to cancel courses if minimum number of students is not reached with up to 2 weeks notification of cancellation