Reset Your Password

You can only use this service if you have already registered for MFA, register here

  1. Visit the Microsoft page at passwordreset.microsoftonline.com

  2. Enter your username, and then press the tab key
    Students: Your NUIG email (e.g J.Bloggs1@nuigalway.ie)
    Staff: Your staff ID followed by @nuigalway.ie (e.g. 0123456s@nuigalway.ie)

    Once you press tab you will see the NUIG logo apper



  3. Enter the characters in the picture and Select Next

  4. Choose your method for verification, input your mobile phone number and Select Text


  5. You will receive a code to your device, Enter this code
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  6. Enter your new password and Select Finish
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  7. Your password has been reset
  8. ‌You will receive an email to your NUI Galway email address notifying you of your sucessful password reset

You should be able to access Microsoft 365 services (including eMail, Teams, OneDrive and SharePoint) with the new password immediately.  However, it might take up to 15 minutes for the password to update on the other University IT Services including:

  • Blackboard
  • Eduroam
  • Library
  • PC Suites
  • Student Record System (Fees Payment and Registration Portal)
  • Academic Web Services
  • Exam Timetables
  • CorePortal

Finally, you may need to update your password on all your devices (phones, tablets, and PCs).