What are my login details?

Students: Campus Account (IT Account) credentials are your NUI Galway email address and password

Permanent and fixed term contract staff are issued with a six digit payroll number by Human Resources. Your Campus Account ID/username is derived by preceding your six digit payroll number with a leading zero ‘0’ and add a trailing ‘S’.  e.g. payroll no. 123456 is  0123456s. New staff will be issued a temporary password before the start of their contract. 

Where do I change my password?

You can now change your password the Microsoft page at passwordreset.microsoftonline.com

For instructions on how to do click here

Do I need to be on campus to change my password?

No Self-Service Password Reset (SSPR) is available off-campus. You can avail of this service anywhere and anytime

Please note: If you are using a University laptop/desktop and reset your password while working from home, your password on the laptop/desktop won’t update until the next time you connect that device to the wired network on campus.  In the meantime, use your existing password on the device.

How do I register for MFA in order to use SSPR

To register for MFA please click here

For more information on MFA please click here

What systems will my password be reset for?

SSPR resets the password for most campus IT systems,

  • Microsoft Office 365 (eMail, Teams, SharePoint, OneDrive)
  • Blackboard
  • Eduroam WiFi Network
  • Library Systems
  • PC Suite and Podium PC logins
  • Staff Desktop logins
  • Student Record System (Fees Payment and Registration Portal)
  • Academic Web Services (Past Exam Papers, Exam Timetable and Exam Results)
  • CorePortal
  • Parking

* Staff Only: Please note that SSPR will not reset your Agresso Financial Management system password.

What are the recommended password requirements?

All passwords must have the following minimum complexity requirements:

  1. Must be a minimum of 8 characters long
  2. Should contain characters from at least 3 of the following character sets
  • Lower case characters 'a'-'z'
  • Upper case characters 'A'-'Z'
  • Numbers '0' - '9'
  • Special characters, e.g.!"£$%^&*()

3. Should not be the same as the username, based on the word “password”, or based on variants of your name or username, date of birth, children's names, department name, key/character sequence, or dictionary word

Please see NUI Galway QA404 password Policy

How do I update my new password on Eduroam?

You need to Forget the Eduroam network and then reconnect. When you reconnect you will be prompted for the new password
For more information on Eduroam please click here

What do I do if my password reset does not work?

Pease contact ServiceDesk by emailing servicedesk@nuigalway.ie or calling 091 495777