How to complete the form for connecting a device to the University of Galway network


IMPORTANT: All fields must be completed; incomplete service desk fields on the ticket will delay the ticket as you will be requested to supply all data before the ticket is processed.

You can log a ticket on https://servicedesk.universityofgalway.ie using the following category:

  • Request Type: 03 - Desktop/Laptop Support
  • New Device - Request Wired Network Connection
  • New Device Connection

Personal devices can only use the WIFI network only.

Do not power on your new device until you have logged the ticket and you have been contacted by the ISS technician to proceed.

Please fill in the following details including reading and agreeing to the Declaration of Responsibility.

Contact details of main user

Provide the name and staff/student ID number of the end user of the device along with their email address, associated department, wall box and a contact number at which the end user can be reached.

 Computer details

Operating System - Instructions to determine the Operating System for a Windows computer

Manufacturer and Model details can be found on the system unit for desktop computers or on the bottom of a laptop computer. On all new Dell equipment the Ethernet Address (Mac Address) and Service Tag number will be displayed on a label, as shown below, on the box.

Dell Service Tag

 & 

Ethernet /Mac Address  

  Service Tag 1  

If the label is unreadable, you can find the same information using these instructions to determine the Ethernet Address for your computer

On all new Dell equipment the Model Number of the unit will be displayed on the computer casing or box.

 Location

Building and Room number must be completed. The wallbox number is located on the network point in your office. It will be labelled something like 2-A-12, B1A-C-21, D-21, Drop 12 or NUR-1-18.
Wallbox

Indicate if a deviceis already connected to the wallbox listed as we will need to check the port.

Final Step

Once the online form is completed it will automatically log a ticket in the Service Desk

An ISS technician will contact you to schedule a day/time to remotely configure your new device to the Campus Network.  The remote configuration process will take approximately 30mins. Please note all University purchased standard devices must authenticate to UDS.

Please note for newly purchased Dell PC's do not power on until you have been contacted by an ISS technician.