Remote Apps

Request access

By default, Staff can access the below Apps by following the steps on this webpage to install and configure Remote Apps, there is no need to create a ticket.

• File Shares (Network Storage) - Access to the M: Drive, N: Drive, Q: Drive and U: Drive via File Explorer
• Internet Explorer - Browse internal University of Galway webpages / resources
• Google Chrome - Browse internal University of Galway webpages / resources
• Microsoft Edge - Browse internal University of Galway webpages / resources
• Putty
• Remote Desktop - Connect to an on-campus PC or Server
• Windows Virtual Desktop

The following Apps require an ISS Service Desk ticket:

• Employee Records (Core) - Back Office
• Finance System (Agresso) - Back Office (limited functionality)
• Reporting (Discoverer)
• Facilities Management Services Request (PEMAC) - Back Office

Create a ticket with the Library & IT Service Desk under the relevant category:

• Request Access:  04.Wi-Fi, Network & Remote Access > Remote Access > Remote Apps > New Request

Install Remote Apps client on a Windows workstation

1. The Remote Desktop client should be downloaded from here and installed. 
2. Run the install wizard and start the app.
   Then select Subscribe:
   
   ‌
3. ‌Sign-in with your University of Galway Campus Account credentials (username and password):
4. You will then be asked to approve the login using Multi-Factor Authentication (MFA) on your phone. If this is the first time you have used MFA, you will be asked to register. You can learn more about how to register for MFA.
5. ‌‌‌‌When the MFA prompt on your phone has been approved, the following dialog will appear:
   
   Tick the Allow my organization to manage my device box and Click OK
6. You have now successfully installed the client
   

Access Remote Apps using the Client

1. Run the client by double clicking on the Remote Desktop   icon
2. You will be prompted to enter your NUI Galway Campus Account credentials (username and password):
   
3. You will then be asked to complete Multi-Factor Authentication (MFA):
   
   
   
4. Once you have completed MFA, the client shows the Remote Apps available to you:
   
5. Double-click on the application you wish to start. After a short time the application will open on your PC. Note that the icons in your taskbar are slightly different for remote applications compared to applications running directly on your PC - for example:
   The remote File Explorer icon looks like this  
   while the icon for same the app running directly on your PC looks like this   

Install Remote Apps client on a macOS machine

1. From the Mac App Store, open the Microsoft Remote Desktop app
2. 
3. When finished downloading, click open:
4. When opened, choose "Workspaces":
5. Click on “Add Workspace”:
6. Enter in the workspace URL, https://rdweb.wvd.microsoft.com/api/feeddiscovery/webfeeddiscovery.aspx and click “Add”:
7. You will be brought to a Sign in page. Sign in using your NUIG email address and password. If not already setup, it will ask you to setup Multi Factor Authentication. Info on this process can be found here.
8.  Once signed in click “Download Now” to download the workspace:
9. Once downloaded the resources available to you in this workspace will be shown:

Access Remote Apps using a Web Browser

1. Browse to https://rdweb.wvd.microsoft.com/arm/webclient/index.html
2. You will be prompted to enter your NUI Galway Campus Account credentials (username and password):
   
3. You will then be asked to complete the login using Multi-Factor Authentication (MFA) on your phone. If this is the first time you have used MFA, you will be asked to register. You can learn more about how to register for MFA.
   
   
4. Once you have completed MFA, the "Remote Desktop" menu shows the Remote Apps available to you:
   ‌
5. Double-click on the application you wish to start. After a short time the application will start within your browser

Further support

Create a ticket with the Library & IT Service Desk under the relevant category:

• For Advice and Support: 16.Data Centre Services > Virtual Desktop/Remote Apps > Advice & Support
• Request an app to be made available: 16.Data Centre Services > Virtual Desktop/Remote Apps > Request an Additional App