Software Requests


ISS has implemented a software request process that provides a method for requesting software for use in PC Suites, on staff computers and for the addition of software licenses to the network licensing servers. Requests are accepted from University of Galway Staff members only. Students must request software from academic staff. 

Before you request software

1. Review the Software list to check current software and license availability 
2. Consult the policy on University Support for Software License Costs
3. Be mindful of the response time for software requests including minimum turnaround time and start of term deadlines - details below.

How to request software (Staff Computer)

1. For networked Windows PCs and Laptops, ISS provides a self and remote software installation service. Click here too see the range of software available. 

2. To request software for a staff desktop computer, please log a ticket under the category Desktop Support (Staff & Postgrad) -> Software  -> Software Request (note that you should choose Software Request (Managed Desktop) for an office computer for which you do not have rights to install software). 

3. Include in this ticket the software you request and also the hostname of your device. 

4. Alternatively, contact the Service Desk who can log a ticket for you.

 How to request software (PC Suites)

Software requests for PC Suites will only be accepted from staff and must include the information listed below:

Log a ticket under the category PC Suite -> Software  -> Request - (missing information will delay your request):

  • Contact Name and Staff ID Number (if not the submitter of the form)
  • Is your request for - New Software; Update for existing software; or Extend existing software to additional suites
  • What Duration Software is required for - One Semester; One Academic Year; Ongoing; or Once off Course/Conference
  • PC Suite Name
  • Software Name, Version, Supplier and Operating System Requirement
  • Download Address (URL)
  • Number of Students
  • Cost of Software
  • Is funding available for the cost of the Software
  • Licensing information

No software requests for PC Suites will be reviewed in the period six weeks prior to and four weeks following the start of academic term in order to ensure the stability and quality of the PC Suite build. Requests for new software on staff computers during the same time period may have a longer response time than normal.

Note: Requests for software that are not in the General Availability (GA) release stage of production may be denied to ensure the stability of the deployed software build within the PC Suites. Examples of pre-GA release stages include: pre-alpha, alpha, beta, Release Candidate (RC), and Release to Manufacturing/Marketing (RTM).

Trial or demo software versions will not be released into production without commitment to purchase the full licensed version.

Response Time

The software request process aims to facilitate all requests within a six week window. The minimum turnaround time for any software request is two weeks. Please note that this is dependent on technical feasibility and also on software installation media and license availability.

Queries

If you have any queries about the software request process, please contact the Service Desk.