Module Code: SL5113

Micro-credential Overview

Do you know that one million people living in Ireland will experience a communication difficulty?  Do you know that 20% of tourists will have a communication difficulty? The problem here is communication disabilities are often invisible. They go unnoticed due to a lack of awareness and training and the ability of staff to recognise the signs.  If you are interested in making your customer-facing business accessible to people with communication difficulties then this micro-credential course is for you.

The course aims to provide people working in customer-facing businesses with the necessary skills and knowledge to identify the needed criteria to make their business communication accessible for people who have communication difficulties/disabilities. Being able to communicate successfully in public places such as coffee shops, restaurants, hotels, shops is a human right. The World Health Organisation Sustainable Development Goal 11 is Sustainable Cities and Communities and it focuses on making cities of the world inclusive where all members of society feel valued and have a sense of belonging.  Also the Economic, Social and Governance framework urges businesses to consider sustainability for all customers. Key to this is staff being aware of communication difficulties, understanding how these difficulties impact how the person interacts in their daily activities and knowing how to create a sustainable and inclusive communication environment.  This micro-credential will enable a participant to learn strategies and ideas to create a communication accessible business.  It will also enable participants to assess the accessibility of their business for people with communication disability.

The module will be facilitated by Dr. Clare Carroll, a speech and language therapist and lecturer at University of Galway, with the support of community partners and people with communication difficulties. It is delivered online over 12 weeks. The course includes six live online classes plus offline activities to be completed each week. By the end of the course you will develop and present your action plan for communication accessibility in your context/business. 

Start Date

Academic Year 2024/25 - Semester 1

Mode of Study and Assessment

The mode of study for this Micro-credential is Online Learning.

Assessment will be carried out on a continuous basis.

NFQ Level and ECTs 

Level 9

5 ECT’s 

Application Process

From the 1st April 2024 you can apply for any University of Galway Micro-credential through our Online Application Portal

When completing your application please make sure to select the following categories:

Academic level: Micro-credentials and CPD
College/Interest type: Micro-credentials/CPD Postgrad Level 9
Academic programme: Business & Management Micro-credentials - CPC13

You will need to manually enter the Module Name and Code under ‘Module Name’ on the second page of your application. Please copy the name and code below:

Inclusive Businesses - SL5113

You can find more details on our application process here.

Course Fees


Subsided fee: €325

*Candidates who meet the eligibility criteria may qualify for a 50% fee subsidy, subject to the availability of subsidised places.

For eligibility details, please refer to the Eligibility Criteria on the Micro-credentials webpage.

Entry Requirements 

Applicants must be over 21 years of age. Applications can be considered using  Recognition of Prior Learning

Contact Information

If you have any queries please email: